OVERVIEW

Understand how emotions affect your job performance—and learn practical techniques to manage them.

Unsure how to manage anger or frustration? Do you swallow your feelings until you can’t hold back, then say too much? Are you in charge of your emotions, or are they in charge of you?

If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You’ll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

Emotions affect everything that we do, so this course is not for someone you perceive as emotional unstable, it is for everyone. Top performing companies take all their employees, from the sweeper to the CEO through Emotional Intelligence training. Knowing how emotions affect you, connecting with others and controlling disruptive emotions are foundational at work and in life. The more emotional connection there is in the team the more everyone feels happy, interested and enthused leading to high performance.

WHAT YOU WILL LEARN

Understanding Stress in the Workplace

  • Identify common causes of stress in the workplace from personal experiences
  • Categorize common symptoms
  • Discern the difference between positive stress and negative stress in the workplace
  • Determine your levels of personal and work-related stress
  • Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
  • Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being

Communicating or Controlling? Balance or Ballistics?

  • Use your mirror listening skills to understand how others are feeling
  • Identify feelings and the reasons why people feel the way they do
  • Recognize when to be assertive in interacting with others
  • Construct assertive messages using the XYZ technique

A Closer Look at Feelings and Emotional Well-Being

  • Define personal mastery and its impact on your work life
  • Differentiate between the two groups of emotions to better understand how you are feeling and why
  • Identify different feelings in the past, present and future
  • Evaluate your emotional debt and discover ways to pay it off
  • Analyze situations so that your emotions do not sabotage the results you want
  • Recognize thoughts, feelings and behaviors associated with stressful situations
  • Analyze behavior patterns associated with stressful events

Rituals—Managing Emotions in the Workplace

  • Identify rituals that presently exist in your life
  • Classify rituals according to purpose

Personal Action Plans—Putting It All Together

  • Create a personal action plan to implement your learning back at work

WHO SHOULD ATTEND

Business professionals who want to maximize their performance by increasing emotion management and self-understanding through emotional intelligence training.

  • Senior leadership teams
  • Front line to mid-level managers
  • Emerging leaders
  • Sales leaders and sales managers
  • Individual contributors
  • New leaders / New employees
REGISTER NOW

Our Upcoming Trainings

SME Banking Masterclass
SME Banking Masterclass
Asset & Liability Management
Asset & Liability Management
Digital Banking Leadership
Digital Banking Leadership
Product Management and Development for Retail Banks
Product Management and Development for Retail Banks

Our Happy Clients